At Real Gist, we are committed to ensuring that our users have a transparent and fair experience when using our services. This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and any related inquiries. Please read this carefully to understand your rights and obligations.
1. General Policy
We value our users and strive to provide high-quality content and services. Refunds are considered in accordance with the nature of the service purchased, and in compliance with applicable consumer protection laws in Spain and the European Union.
Please note that not all products or services are eligible for a refund, especially digital content, online courses, or subscriptions that have already been accessed or consumed.
2. Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same product or service more than once.
- Service Failure: If the product or service is faulty, inaccessible, or not as described at the time of purchase.
- Subscription Issues: If there is a billing error related to your subscription plan.
Non-refundable circumstances include:
- Products or services that have been fully accessed or downloaded.
- Changes of mind or dissatisfaction due to personal preference.
- Promotional, discounted, or final-sale products unless legally required.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Our Support Team
Reach out to us via:- Phone: +34 658 517 268
- Email: [email protected]
- Provide Details
Include the following information in your request:- Your full name and contact information
- Order number or transaction ID
- Reason for the refund request
- Any supporting documents or evidence, if applicable
- Review and Response
Our team will review your request within 7–10 business days. We may contact you for additional information if needed.
4. Refund Methods
Approved refunds will be issued through the same method used for the original payment. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
5. Cancellations
For services that involve subscriptions, you may cancel at any time. However:
- Cancellation before the subscription period ends may not result in a prorated refund.
- You will retain access to the service until the end of the current billing cycle.
To cancel, contact our support team via the contact details above.
6. Dispute Resolution
If you have a complaint or dispute regarding a refund, we encourage you to contact us directly. We are committed to resolving all disputes amicably and fairly. In case of unresolved disputes, users have the right to escalate the issue to consumer protection authorities in Spain.
7. Changes to This Refund Policy
Real Gist reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We recommend reviewing this page periodically to stay informed about our refund practices.
8. Contact Information
If you have any questions, concerns, or need assistance regarding refunds, please contact us:
Real Gist
- Phone: +34 658 517 268
- Email: [email protected]
- Address: C. Torre del Tajo, 3, 11140 Conil de la Frontera, Cádiz, Spain
We are committed to providing timely and effective support for all refund-related inquiries.
